Member Focus - John Casey, Vice President Asia Pacific, Fexco
1. Could you give us an overview of your company?
Fexco is an established Global FinTech leader headquartered in Killorglin, Co. Kerry, Ireland. Founded in 1981 we are Ireland’s most successful, family owned, multinational financial and business solutions provider, with operations in 29 countries worldwide.
The company is internationally recognised as a technology trailblazer and has been credited with numerous international awards for its payment transaction processing, foreign exchange capabilities and its contact centres.
2. How did your company first become involved in the IJCC?
We had some peripheral involvement with the IJCC ever since we established an Office in Tokyo. I recall a memorable evening at the Emerald Ball with our partners here in Japan being a highlight.
Last year Fexco joined as a Corporate Member having spoken with Pat Ryan and Eamon Murphy about IJCC objectives and opportunities.
3. What is your connection to Ireland?
My wife and I were both born and bred in Dublin. We spent 8 years in Hong Kong before relocating to Tokyo in August 2018.
It gives me a sense of enormous pride to be working for an Irish company in places so far flung from our humble beginnings.
4. What do you like about Japan?
From a personal perspective, the people, the culture, the respect, the food, the seasons, the cleanliness….the list is endless.
In terms of doing business I truly admire the value placed on partnership. It sits well with the Fexco values and there’s no doubting it’s a cornerstone for a lot of successful Irish business in Japan.
5. How has COVID-19 pandemic changed your business in a year?
Covid-19 has had a significant impact on our business. A key component of our core business is travel and FX which was severely limited at the peak of the pandemic. Thankfully Fexco is financially strong, and with restrictions beginning to lift, are once again focused on investment and growth to become a world leader in the provision of financial transaction services and business solutions.
6. What areas of growth do you see for your company (or sector) in the next 12 to 24 months?
Covid-19 has had a seismic effect on the payments ecosystem. It has become more important than ever to use technology to provide value and seek incremental revenue at all transaction points. This, aligned to understanding the dynamics of changing consumer behaviors, is where we see real growth opportunities with new and existing partnerships.